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Becoming an educated and engaged patient is an ongoing process. Share the journey of three bloggers – Christine, Susan and Joanna – who are patients as well as health insurance employees. They talk about the complexity of infusing the "Five Questions" into their own patient experience, and invite you to comment, question and share your story about challenging the system to deliver quality, affordable care.

Chefs, Butlers and Marble Baths


Feb 2, 2012 | Posted by Susan 0 comments
Last week I came across a story in the New York Times that really set my mind to spinning. The article, “Chefs, Butlers and Marble Baths: Hospitals Vie for the Affluent” described a world of high thread count sheets, marble bathrooms, and dinners of lobster tail or Colorado rack of lamb – in h...

Health care waste – Is it unethical?


Jan 6, 2012 | Posted by Susan 7 comments
If your doctor calls for an MRI when an x-ray would be just as good, is that a question of medical justification, or is it a matter of ethics? A new ethics manual from the American College of Physicians (ACP) says doctors have a moral obligation to consider cost when they diagnose and treat us. ...

If it were an iPad, you’d shop around


Dec 22, 2011 | Posted by Susan 0 comments
One of the raps I hear against the whole “people should shop for health care” thing is that nobody can even tell what prices are from one place to another. Sure, one place might do spinal MRIs for $1100 and another might charge $3500 (actual figures) but: A) How do you find the lower-cost pl...

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