What's The Real Cost is designed by Regence to spark discussion on understanding health care costs.



What They're Saying...

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Killroy71 commented on 45 Seconds to Share
Went to the dentist recently and he said I needed a crown replaced and some other stuff. His office generously offered to get an estimate and how much my insurance would cover. Am I just overly suspicious that his estimate came in just under my annual $2000 allotment of coverage?
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notsoblondeme commented on 45 Seconds to Share
wow. It totally does remind me of some doctor's offices where the staff don't even know the prices either. You have to call a separate billing department to find out prices. Which has prevented me from seeing a few doctor's...I think being educated on our options, on the fact that we CAN ask questions and should Definitely expect helpful answers rather than " I don't know" is a wondeful piece of knowledge
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educateyourself says:

i work at a doctors office. and its not our fault we don\\\'t know the costs!!!! it\\\'s the insurance companies that dictate how much will be covered. get up off your fat but and check your benefits yourself instead of making someone else do it! i mean wow! people know more about their car insurance than they do their own health insurance! shame

Just Wondering says:

Health Insurance is does help dictate lower costs for the members, but without a pricing guide to go by on what the average cost is then even the health insurance company is kept guessing. Why is not your fault that you guys don\'t know an average price, I am not saying that all doctors office are unaware of pricing but a majority are. I just want an idea of what the cost is not a to the cent cost but most doctor office\'s can\'t even give you that. Why? I know my benefits but without prices knowing that is not super informative.

happygolucky says:

educate yourself... you spelled butt wrong, just fyi. if you mistake a common word like that, there's no telling what you mess up on when it comes to health care costs. and for insurance companies dictating how much of a service will be covered.....we do have an allowed amount. that amount is negotiated between providers and insurance companies. we don't want our customers paying an incredible amout for a service, and that's why this allowed amount it established. and benefits, they can sometimes be very hard to understand. companies like regence, who put in every effort to satisfy their member, make it that much easier for them to understand their benefits. be a little more curtious. i'm sure there are benefits in your plan that you're not 100% sure about.

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Marc commented on 45 Seconds to Share
This is the kind of talk we need, so people can understand the issues we're facing. Just remember, Regence may point out the issue, but it’s still bound by it. If your benefits are covered at 100% of the allowed/contracted amount, and you see a network provider, you might never run into trouble. But what happens if your benefits are at 80% of the allowed amount, or if you see a non-network doctor who isn't bound by contracted rates? Imagine that you call your insurance to ask how much it will cost you to see Dr. Smith, a network doctor, for a routine visit. You have the price the doctor will charge, and the procedure and diagnosis codes. Ask what the allowed amounts are, and see if you get a concrete number. Ask for a non-network provider, or an out of state provider, and it gets harder. Your coverage might be a percentage of a number that no one can give you until your claims process. This is an industry-wide problem, and your insurance may be an unintentional roadblock. (1/3)
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Marc Watson says:

Envision these scenarios: You see an in network doctor who charges $1000 for a service. The allowed amount is $500, and your benefits are at 80% of the allowed amount. You pay $100, the insurance pays $400, and the provider writes off $500. You see an out of network doctor who charges $1000 for a service. The allowed amount is $500, and your benefits are at 80% of the allowed amount, so you pay $100, the insurance pays $400, then you pay $500 more. Imagine you’re taking a math test, and the two situations above are included. Except, the variable X will be substituted for the allowed amount, and X will equal any number at all (though likely between $1 and $1000). You also don’t get to know the actual value of X until after the test is corrected, even though you studied, and did all of your homework. (2/3)

Marc Watson says:

Allowed amounts are a fair practice, because contracts allow the insurance to drive business to the doctor, while keeping their payments (and your premiums! ) low. But if the system doesn't have a greater degree of transparency, how can you be a good shopper? What if that allowed amount in the second example was not $500, but $900? Whew! You're good when that explanation of benefits (EOB) comes in. But what if the allowed amount was $100? $920 bill for you; and you had 80% coverage, right? Regence is starting a good conversation, but the ironic thing is that the above examples highlight how people really don't, and currently can’t, know What The Real Cost Is. It’s a bit like BP creating a website about the growing problems of oil spills by the oil industry: it’s meaningful dialogue, and a step in the right direction, but calling for change, while pointing out your own practices seems like a hard position to maintain. (3/3)

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Coolness commented on 45 Seconds to Share
It is so unbelieveable how true this is. Our system needs fixed! Have you noticed that MyRegence.com has a treatment cost estimator! How Rockin'!
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Anonymous commented on 45 Seconds to Share
Hah! I love it
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©2010 The Regence Group. Regence is an independent licensee of the Blue Cross and Blue Shield Association in Oregon and Utah, and of the Blue Shield Association in Washington and Idaho.
This is a site about confronting health care costs.

Even after reform, the issue is largely unresolved.

It’s our belief at Regence that the ultimate cure
lies in a new culture: one where prices,
costs and effectiveness are more transparent.

And you, as patients, take a more vital role.

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